Privacy Policy

Privacy and Cookie Policy

At the Heritage Orchestra, we respect your right to privacy and take it very seriously. Any personal information that you give to the Heritage Orchestra will always be stored securely, and will never be shared with another organisation or individual without your express permission.

The Heritage Orchestra is a registered data user under the terms of the Data Protection Act 1998, and complies with the terms set out in the General Data Protection Regulation (GDPR) 2018. We take all reasonable steps to protect the personal information that you give us and ensure your personal information is kept securely.

If you want to find out more about your rights when it comes to your personal data, you can read the Information Commissioner’s Office guidance here.

How we process your data 

Access to your data is strictly controlled, and can only be used by relevant staff members who need it in order to process communications and reports. We use Mailchimp as our main newseltter system and therefore use it to hold and process our customer data, whether you are a customer of The Heritage Orchestra or have consented for us to process your data via another venue or channel.

When you enter personal information onto our online registration form(s) it will only be used for us to contact you either by email or post about Heritage Orchestra events, promotions and campaigns. All of our e-communications are sent and processed in an online application called Mailchimp; a secure email marketing database that is compliant with the latest EU data legislation. If you have signed up to hear from us via our online form(s) or have agreed to hear from us when booking a ticket at one of our venues or partners, we will add you to our mailing list in order to let you know about our events, news and announcements by e-mail or in some cases by post.

In most cases, if you have given us your data for any reason then we will seek your consent to send you marketing and fundraising communications. We will be clear and unambiguous about what we intend to do with your data, so it is clear what you are consenting to. We usually gain consent via an online form, but on some occasions it may be via verbal or written consent. When communicating with you we will always make it clear how you can update and change your preferences or indeed opt-out of receiving future communications. We recognise that your circumstances may change so we may prompt you to update your preferences after a reasonable length of time. If you ever wish to contact us regarding your preferences or how we use your data you can do so by e-mailing

Under the terms of the General Data Protection Regulation, you are entitled to make a subject access request to us regarding your personal information. You can do this by contacting us at We will respond within one month from receiving your request. You can learn more about your rights regarding subject access requests on the Information Commissioner’s Office website.

Data Sharing

On occasion the Heritage Orchestra is required to enter into data sharing agreements with other organisations, including the partners and venues we work with. This means that if you book a ticket for a Heritage Orchestra event through one of these venues or partners, you may be asked if you are happy to hear from us. If you do not wish to hear from the Heritage Orchestra, you can leave this question blank (it often takes the form of an opt-in box) and we will not have access to your personal data nor be able to contact you. However, if you do wish to hear from us, please opt in at the point of booking, and you will receive an email from us shortly after the event has taken place, and be added to our mailing list. Your data will always be stored securely in our CRM system, and you are free to opt out of these communications at any time.

Our website

The Heritage Orchestra is the sole owner of the information collected on this website.

This website may contain booking links to external sites, which are not governed by our privacy policy. We do not process payments of any kind through our website, and no financial or sensitive information is stored on our server.


Heritage Orchestra e-commerce site

If you place an order via our online shop, we will collect and store the following information: your full name, delivery address, email address and mobile phone number. You must be over 14 years of age in order to purchase items from the Heritage Orchestra shop.

The information we collect via enables us to fulfil your order and our contractual obligations to you. We will only use your mobile phone number to contact you with updates about delivery, in the event you placed an order using a tracked delivery service.

In the interest of providing a quality service, we use third party payment services providers who may be located in the United States (Stripe or PayPal, depending on the payment method you choose at the check-out stage) to handle electronic or card payments. The payment provider (either Stripe or PayPal) handle electronic or card payments without the requirement for you to disclose your payment information or billing address to us.

The Heritage Orchestra will fulfil using a third-party fulfilment service located in a variety of territories depending on your delivery location. To ensure you receive your order, Heritage Orchestra will provide such third party with your personal information together with information about the products you have ordered. Heritage Orchestra and Printful will keep your full name and delivery address on-file alongside your order details for as long as your consent and the purpose for retaining that data is still valid, such purpose being to enable us to handle any questions from you about your order after shipping.

If you consented to receiving further e-mail communications from us at the time of making your purchase, the Heritage Orchestra may also use your personal information and order details to contact you about offers which are only open to existing customers. If you have not consented to receiving further e-mail communications from us, we will only contact you with important information relating to your purchase – for example if there is a production delay relating to an item you have pre-ordered.


In order to provide you with the best browsing experience, our website uses cookies. Cookies are small text files that are stored in your web browser (Internet Explorer, Google Chrome, Firefox for example) on your computer, tablet or mobile phone to enable functionality on a website. Cookies are used for the following purposes: to enable certain functions; provide analytics, store your preferences, and for online advertising.

How does this website use cookies?

This website places cookies for Google Analytics, which enables the behaviour of users on a website to be analysed, to help identify what kind of content site visitors like and don’t like and to help a website owner to provide the best user experience. All the data we collect is anonymous and cannot be used to identify individuals; it is used for statistical purposes only and the data never shows any confidential information. The data itself is only visible to staff at the Heritage Orchestra, our web development team and teams at Google where the data is processed.

This website also places cookies for Google Display Network and Facebook advertising, which means if you visit our site, you may see Heritage Orchestra adverts when browsing the internet or Facebook’s network (which includes Instagram). Should you not want to view these adverts, you can delete your cookies at any time by clearing your browser’s cached history.

This website also includes video/audio content from Spotify, Vimeo and Youtube, and you should be aware these external websites may set cookies while you’re accessing this content through the Heritage Orchestra  website, which may include advertising content. The Heritage Orchestra is not responsible for external website’s cookies.

By continuing to use the site you are agreeing to its use of cookies.

Contact us

This policy covers our audiences, customers, and web visitors. If you are a musician, staff member, or a supplier, and want to know more about how we store and process your data, please contact us for our extended Privacy Policy. 

If you have any queries about our Privacy Policy please contact us at

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