The items in our small merch stall are made ‘on demand’ instead of in bulk, and whilst this helps reduce overproduction, it also means we cannot offer size exchanges or refund orders for buyer’s remorse.
We can only help with claims for misprinted/damaged/defective items, and these must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the products or anything else on the order, please email info@theheritageorchestra.com
When we receive a returned shipment (for reasons as stated above), an email notification will be sent to you.
The correct facility return address must be used otherwise you will become liable for additional return shipment costs.
Heritage Orchestra and our supplier reserves rights to refuse returns at its sole discretion
